Question 1

Processing and shipping times ?

Accepted Answer

Shipping now takes 3-5 business days, due to tariffs. We also make our wigs per order for the best quality, which can take up to 5 business days depending on the length, density, and color.

Question 2

Return and refund policy ?

Accepted Answer

• We are not responsible for any stolen or lost packages. 
 • Terms of return: Return within 30 days after delivery
 • State of return has to be unworn, with no alterations or damages
 • Process for return: Contact us by email or chat to initiate return, state reason for return.
 • Refund: Takes 7 - 10 business days

Question 3

Why am I being asked to confirm my order ?

Accepted Answer

If we see any suspicious activity with an order, we will email you and ask you to confirm all order information to ensure there is no fraudulent activity. This is to protect ourselves, and the card holder from any fraudulent purchases.

Question 4

Privacy Policy

Accepted Answer

Sassy Hair (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.
Information We Collect
When you make a purchase or interact with our website, we may collect the following information:
 • Name
 • Billing and shipping address
 • Email address
 • Phone number
 • Payment details (such as credit or debit card information)
How We Use Your Information
We use your information only to:
 • Process and fulfill your orders
 • Provide customer service and support
 • Send order confirmations, updates, and important notifications
 • Improve our website and shopping experience
Information Sharing
We do not sell, rent, or share your personal information with anyone.
 Your information will only be shared with trusted third parties when necessary to:
 • Process payments securely
 • Deliver your orders (such as shipping carriers)
 • Comply with legal requirements if required by law
Payment Security
All payment transactions are processed through secure payment gateways that use industry-standard encryption. Your credit or debit card details are never stored on our servers.
Data Protection
We use appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Your Rights
You have the right to:
 • Access and request a copy of your personal data
 • Update or correct your information
 • Request that we delete your data, subject to legal and regulatory obligations
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: Sassyhairstore1@gmail.com

FAQ

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